Entrustedmail Systems Status

 

Service	Current Status
Encryption for G Suite	No issues
Encryption for Office 365	No issues
Encryption Other	No issues
Cisco PXE	No issues
Inbox Encryption	No issues
License Portal	No issues

All systems are functioning normally.

03/19/2019

March 19, 2019 : 1:15 PM ET. Please be advised that earlier this morning we experienced delays in processing some e-mail messages. Our engineering team has resolved the issue;  If you are still experiencing message delays please contact our support team.

01/24/2019

Customers have reported that the secure portal is unreachable.   The Zix data center engineers are currently investigating the issue.  We will update this posting as needed.

08/08/2018

Beginning at 3:13pm EST, our monitoring started detecting certain encrypted emails being delayed in delivery from one encryption cluster.  Engineers began researching the cause. It was found to be isolated to this single encryption cluster.  Further research showed the issue was related to an encryption key issue with Zix.

Engineers resolved the issue and the email queues flushed.  As of 5:33pm EST all affected emails were successfully delivered.

10/26/2017 10:43 EST

ZixCorp has resolved the issue with the Secure Portal service. 

The Secure Portal System is now reachable.   Thank you for your patience.

10/26/2017 10:03 EST

ZixCorp is currently experiencing a temporary issue with the Secure Portal service.

During this time your Secure Portal recipients may experience the following symptoms:

1. A delay in Secure Portal secure message notifications
2. Delays or errors while attempting to access a Secure Portal secure message.

Our engineers are currently working on the problem and we expect to have a resolution shortly.

10/23/2017 02:10 PM EST

ZixCorp has resolved the issue with the Secure Portal service. 

The Secure Portal System is now reachable.   Thank you for your patience.

10/23/2017 02:00 PM EST

ZixCorp is currently experiencing a temporary issue with the Secure Portal service.

Unfortunately, we have no additional information at this time. Zix engineers are currently working on the problem; we will update the status periodically and when the issue has been resolved.

10/23/2017 10:30 EST

ZixCorp is currently experiencing a temporary issue with the Secure Portal service.

During this time your Secure Portal recipients may experience the following symptoms:

1. A delay in Secure Portal secure message notifications
2. Delays or errors while attempting to access a Secure Portal secure message.

Our engineers are currently working on the problem and we expect to have a resolution shortly.

10/05/2017 10:30 AM EST

The portal is now available; this issue has been resolved.  We apologize for the interruption and thank you for your patience.

Our customer licensing portal is currently unavailable.  We are working to resolve this issue and will update the status every hour.

07/12/2017 05:11 PM EST

Internap has reported that the service issue in thier Atlanta facilities has been resolved. 

Message delays were experienced by some customers that were being exclusively served by our Atlanta Data Center between 08:40 EST and 09:20 EST.  This interruption was due an outage in Internap's ACS/ ACS002/ ACS003 PNAPs.   The root cause of this interruption is being investigated.

We have removed Internap ACS connectivity until the root cause has been isolated.

11/09/2016 6:00 PM ET

Message delays were experienced by a large number of customers throughout the day.  it was determined that these delays were due to a spanning-tree storm that effected the ability of our Authentication Services to perform LDAP queries in the allotted amount of time before expiring.  The devices causing this "storm" were identified and then taken off-line.  Due to the reduction in availability of Authentication Services for outgoing messages, we experienced a large backlog of messages in our outbound delivery queues.  Although message were delivered, there were significant delays, some messages taking up to 120 minutes to be delivered.

We understand that such occurrences are disruptive and unacceptable and we will be working diligently on a solution in order to avoid a occurrence. 

We greatly apologize for this issue and the inconvenience it has caused.

11/09/2016 14:30 PM ET

We are in the process restoring services and delivery times should slowly increase throughout the restoration process.  We will update this case again once services have been fully restored.

11/09/2016 13:30 PM ET

We have started remediation of a spanning-tree broadcast issue that has been identified as the source of Authentication Services delays.  We are seeing significant delays at this point, some up to 120 minutes, we are working to restore  more acceptable delivery times  and hope to see such times reduced within in the next hour.

11/09/2016 11:30 AM ET

Degradation in our Authentication Services has been identified as the root cause of the message delays.  We are work to isolate the issue.

11/09/2016 10:30 AM ET

Message delays for both encrypted and non-encrypted messages have been detected and we are investigating the cause.

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This update has been rolled back to be corrected.  We sincerely apologize for the inconvenience.

The following knowledge base article describes the current status of several Entrusted Mail systems.  During a system event, this knowledge base will be updated to describe the issue and what our customers can expect.  You may wish to subscribe to this article if you wish to be notified of a systems issue.  Any issues that cause service interruptions will be listed here for a minimum of 60 days.